Sales Return

Short overview on feature:

The Sales Return module in SAP Business One makes it easier to manage product returns and customer refunds in the sales process. With this module, you can track and record customer returns to adjust inventory accurately and process refunds promptly. It optimizes the approval processes for returns, inspections, and refunds, contributing to increased customer satisfaction, precise inventory management, and better control over the entire sales cycle.

Manual for Feature Usage

Accessing Sales Return

1. Open the Sales Return Module:

   • Launch the Logiks mobile application.

   • Select the Sales Return module from the home screen.

2. Viewing the Overview:

   • The main screen shows ongoing and completed Sales Returns with details like document number, business partner, and status.

Processing a Sales Return

1. Start a Sales Return:

   • Choose the sales return document you want to process

2. Retrieve Document:

   • Scan or search using the document number.

   • Verify details and click on it

3. Scan Items:

   • Scan BIN location and item details.

   • Click "Create document in SAP" to proceed.