Support

Important Information: Please be aware that Logiks Solutions globally provides Support in English. It might be, based on the region you are served, that communication can happen in different languages than English as well. But there is no obligation for Logiks to serve you in other Languages than English

In case you are experiencing any Issue with a Solution of Logiks, we are looking forward to help you fast and efficiently

On this page we have put down together all information you need to raise a support ticket with us.

Please note: the fastest way to get help on your case is always through the Application itself. Use the provided process within the Application to open a ticket directly out of the App.

In Case you are unable to open a ticket out of the application itself, you can use the ways mentioned below:

The first alternative which we would recommend, is to send us an E-Mail:

support@logiks.solutions

Please check our Article “How to open a Support Case” for detailed description. For fast and efficient support, we need your help. The more information we will get, the faster we will be able to help you with your request.

If you are unable to send a Support request via E-Mail, you can also call us. But please be aware, that you can NOT get directly In Touch with a Support Operator. Our Colleagues answering the Phone Lines will just take your request, qualify all information and forward it to our Support Team. Our Support Team will then reach out to you. When you are calling us please mention directly that you are calling because of a “Support Case”.

Please call us on one of the numbers below, based on the Region or nearest Region you are located:

For further information about our Service Level Agreement and as well as Working Hours and Response Times, please refer to this article: